Privacy policy

At RISPAL, we attach great importance to the protection of your personal data. This policy explains how we collect, use and protect the information you provide to us when you use the rispal.shop website.

1. Data controller

The data controller is RISPAL, 11 avenue Firmin Marbeau, 19100 Brive-la-Gaillarde, France.

2. Data collected

We collect the data you voluntarily provide to us: name, email address, delivery and billing address, and telephone number, when you place an order or subscribe to the newsletter. Browsing data (cookies) is also collected.

3. Purposes of processing

Your data is used to: process and ship your orders, manage your right of withdrawal and returns, contact you about your order, send you marketing communications (if you have consented to them), and improve your experience on the site.

4. Recipients of the data - Processors

Your personal data may be shared with the following service providers, acting as processors within the meaning of the GDPR, strictly to the extent necessary for them to perform their services: Shopify (Shopify Inc.) - hosting of the site and payment processing (Shopify Payments); carriers and logistics providers - delivery of orders; where applicable, our email tools for sending communications and confirmation emails. We never sell your data to third parties for commercial purposes.

5. Transfers outside the EU

Some of our processors (notably Shopify) may process data outside the European Union. In such cases, these transfers are governed by appropriate safeguards (the European Commission’s standard contractual clauses).

6. Retention period

Your data is kept for as long as necessary for the purposes for which it was collected, and in particular for the legal retention period for commercial and accounting documents (10 years for invoices).

7. Your rights

In accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act (Loi Informatique et Libertés), you have the right to access, rectify, erase, restrict, object to and port your data. You can exercise these rights directly online via our personal data management page, or by contacting us via our contact page. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

8. Cookies

The site uses cookies to ensure its operation and improve your browsing experience. You can manage your cookie preferences via your browser settings or, where applicable, via our cookie management banner.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, use or disclosure.

10. Changes

This policy may be updated at any time. We encourage you to review it regularly.

If you have any questions, please contact us via our contact page.